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Conference Papers Year : 2013

Network-based Conflict Resolution in Business Processes

Zakaria Maamar
Noura Faci
S Kouadri Mostefaoui
  • Function : Author
Ejub Kajan
  • Function : Author


With the latest development in social technologies (e.g., on-line communities and social networks), there is a renewed interest in embracing these technologies to address conflicts hampering business-processes successful completion. This paper discusses a coordination framework that regulates the interactions between the three components of a business process namely task, person, and machine, when conflicts related to resource consumption occur. These components are connected to peers through specialized various networks known as substitution, peering, collaboration, etc. The realization of this framework goes through three steps: conflict identification per type of component, impact assessment of these conflicts on business-process completion, and network use to develop solutions for these conflicts. A proof-of-concept system is under-development to validate the coordination framework.
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Dates and versions

hal-01339230 , version 1 (29-06-2016)



Zakaria Maamar, Noura Faci, S Kouadri Mostefaoui, Ejub Kajan. Network-based Conflict Resolution in Business Processes. International Conference on e-Business Engineering (ICEBE), Sep 2013, Coventry, United Kingdom. pp.132-137, ⟨10.1109/ICEBE.2013.20⟩. ⟨hal-01339230⟩
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