Article Dans Une Revue Athens Journal of Tourism Année : 2025

Assistive System for Smart Tourism in Smart Environment: An ICT Approach for Over-tourism and Tourism Crisis Management

Résumé

Tourism is a significant global phenomenon of our contemporary society. Its ongoing evolution in terms of quality, diversity of offer, efficiency, and other key aspects is a natural and inevitable process. Information and communication technologies (ICTs) are playing a pivotal role in this evolution, primarily through digitalization. This digitalization concern primary data management for transportation, stays, entertainment events reservation, constitutes an open-ended list of situations. It is possible to increase this approach by digitalization of information situated in the environment. This approach is known as coupling Smart City/Tourism and Smart Environment. An Assistive System is in charge to provide appropriate management support to this approach. The objective of this paper is to justify this Assistive System approach, to describe its architecture and adaptation process in order to take into account each particular context. A modelling language expressing elements of concerned situation is also presented as well as open-endedness needed. We discuss also the use of this approach in the context of sustainable tourism and its contribution to avoiding over-tourism. A case study related to crisis management in mountain skiing environment concretizes our contribution.

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Dates et versions

hal-05368818 , version 1 (17-11-2025)

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  • HAL Id : hal-05368818 , version 1

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Bertrand T. David, Hanna Reynaud-David, René Chalon. Assistive System for Smart Tourism in Smart Environment: An ICT Approach for Over-tourism and Tourism Crisis Management. Athens Journal of Tourism, 2025, 12 (1), pp.9-38. ⟨hal-05368818⟩
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