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Article Dans Une Revue Future Healthcare Journal Année : 2024

Design as a quality improvement strategy: the case for design expertise

Alexander Komashie
  • Fonction : Auteur
Carol Sinnott
  • Fonction : Auteur
Tom Bashford
  • Fonction : Auteur

Résumé

Bad design in safety-critical environments like healthcare can lead to users being frustrated, excluded, or injured. In contrast, good design can make it easier to use a service correctly, with impacts on both the safety and efficiency of healthcare delivery, as well as the experience of patients and staff. The participative dimension of design as an improvement strategy has recently gained traction in the healthcare quality improvement literature. However, the role of design expertise and professional design has been much less explored. Good design does not happen by accident: it takes expertise and the specific reasoning that expert designers develop through practical experience and training. Here, we define design, show why poor design can be disastrous and illustrate the benefits of good design. We argue for the recognition of distinctive design expertise and describe some of its characteristics. Finally, we discuss how design could be better promoted in healthcare improvement.
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Origine : Publication financée par une institution
Licence : CC BY NC ND - Paternité - Pas d'utilisation commerciale - Pas de modification

Dates et versions

hal-04484733 , version 1 (29-02-2024)
hal-04484733 , version 2 (11-04-2024)

Licence

Paternité - Pas d'utilisation commerciale - Pas de modification

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Guillaume Lamé, Alexander Komashie, Carol Sinnott, Tom Bashford. Design as a quality improvement strategy: the case for design expertise. Future Healthcare Journal, 2024, 11, pp.100008. ⟨10.1016/j.fhj.2024.100008⟩. ⟨hal-04484733v2⟩
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