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Communication Dans Un Congrès Année : 2009

The Role of Justice, Trust, and Customer Participation in Improving Loyalty Behaviour in a B2B Service Recovery Context

Maud Dampérat
Martin Savard
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hal-04325113 , version 1 (05-12-2023)

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  • HAL Id : hal-04325113 , version 1

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Maud Dampérat, Martin Savard, Jean-Charles Chebat. The Role of Justice, Trust, and Customer Participation in Improving Loyalty Behaviour in a B2B Service Recovery Context. 2nd French - German – Swiss Workshop on B2B Marketing, Jun 2009, Lausanne (Switzerland), Switzerland. ⟨hal-04325113⟩

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