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Communication Dans Un Congrès Année : 2022

Process-oriented intents: a cornerstone for superimposition of natural language conversations over composite services

Résumé

Task-oriented conversational assistants are in very high demand these days. They employ third-party APIs to serve end-users via natural language interactions and improve their productivity. Recently, the augmentation of process-enabled automation with conversational assistants emerged as a promising technology to make process automation closer to users. This paper focuses on the superimposition of task-oriented assistants over composite services. We propose a Human-bot-Process interaction acts that are relevant to represent natural language conversations between the user and multi-step processes. In doing so, we enable human users to perform tasks by naturally interacting with processes.
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Dates et versions

hal-03990939 , version 1 (15-02-2023)

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Sara Bouguelia, Auday Berro, Boualem Benatallah, Marcos Báez, Hayet Brabra, et al.. Process-oriented intents: a cornerstone for superimposition of natural language conversations over composite services. The 20th International Conference on Service-Oriented Computing (ICSOC), Nov 2022, Seville, Spain. pp.575-583, ⟨10.1007/978-3-031-20984-0_41⟩. ⟨hal-03990939⟩
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