Currently, the evolution of cyber-physical systems within the industry 4.0 paradigm enables the collection of large quantities of heterogeneous data that have not yet been efficiently exploited. One of the reasons is the digital chain disruption and lack of communication between the shop floor and operational management departments. To tackle such issues, this paper proposes a reporting framework as a common platform to support communication between the shop floor and operation management teams. The framework is based on a multi-agent system that solves the interoperability issues between tools, software and information systems. Agents are used to represent services such as reporting and are mainly exploited for decision-aiding. A reporting scenario is proposed to address chatter problems in an aeronautic case study. Efficient management of complex data is achieved by providing customized indicators for decision actors.