Conference Papers
Year : 2020
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https://hal.science/hal-03126944
Submitted on : Monday, February 1, 2021-10:56:02 AM
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- HAL Id : hal-03126944 , version 1
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Michel Klein, Fanny Poujol, Christine Lai-Bennejean. Exploring the impact of customer mistreatment on salespeople’s emotion management and selling success: the key role of emotional authenticity. Conference of the Global Sales Science Institute (GSSI), Jun 2020, Montpellier, France. ⟨hal-03126944⟩
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