Exploring the impact of customer mistreatment on salespeople’s emotion management and selling success: the key role of emotional authenticity - Archive ouverte HAL Access content directly
Conference Papers Year : 2020

Exploring the impact of customer mistreatment on salespeople’s emotion management and selling success: the key role of emotional authenticity

No file

Dates and versions

hal-03126944 , version 1 (01-02-2021)

Identifiers

  • HAL Id : hal-03126944 , version 1

Cite

Michel Klein, Fanny Poujol, Christine Lai-Bennejean. Exploring the impact of customer mistreatment on salespeople’s emotion management and selling success: the key role of emotional authenticity. Conference of the Global Sales Science Institute (GSSI), Jun 2020, Montpellier, France. ⟨hal-03126944⟩
25 View
0 Download

Share

Gmail Facebook X LinkedIn More