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Communication Dans Un Congrès Année : 2020

Exploring the impact of customer mistreatment on salespeople’s emotion management and selling success: the key role of emotional authenticity

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hal-03126944 , version 1 (01-02-2021)

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  • HAL Id : hal-03126944 , version 1

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Michel Klein, Fanny Poujol, Christine Lai-Bennejean. Exploring the impact of customer mistreatment on salespeople’s emotion management and selling success: the key role of emotional authenticity. Conference of the Global Sales Science Institute (GSSI), Jun 2020, Montpellier, France. ⟨hal-03126944⟩
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