Communication Dans Un Congrès Année : 2025

Conversation Progress Guide : UI System for Enhancing Self-Efficacy in Conversational AI

Résumé

In this study, we introduce the Conversation Progress Guide (CPG), a system designed for text-based conversational AI interactions that provides a visual interface to represent progress. Users often encounter failures when interacting with conversational AI, which can negatively affect their self-efficacy-an individual's belief in their capabilities, reducing their willingness to engage with these services. The CPG offers visual feedback on task progress, providing users with mastery experiences, a key source of self-efficacy. To evaluate the system's effectiveness, we conducted a user study assessing how the integration of the CPG influences user engagement and self-efficacy. Results demonstrate that users interacting with a conversational AI enhanced by the CPG showed significant improvements in self-efficacy measures compared to those using a conventional conversational AI.

CCS CONCEPTS

• Human-centered computing → Natural language interfaces; Graphical user interfaces; Interaction design theory, concepts and paradigms.

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Dates et versions

hal-04977135 , version 1 (05-03-2025)
hal-04977135 , version 2 (05-03-2025)

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Daeun Jeong, Sungbok Shin, Jongwook Jeong. Conversation Progress Guide : UI System for Enhancing Self-Efficacy in Conversational AI. CHI 2025 - Conference on Human Factors in Computing Systems, ACM, Apr 2025, Yokohama, Japan. Article No.: 180, 11p., ⟨10.1145/3706598.3714222⟩. ⟨hal-04977135v2⟩
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