This report aims at analysing various user feedback monitoring strategies found relevant for the pilot access programme and including recommendations for user feedback processing. The document was prepared in the context of the activities of the ATMO-ACCESS INFRAIA project aiming at offering Sustainable Access to Atmospheric Research Facilities. In particular, Work Package 2’s goal is to develop strategies to further engage different user communities (academia, public and private sector), by identifying their needs, establishing targeted communication of the access offered and evaluating the adequacy of ATMO-ACCESS.