Some Characteristics of High‐Reliability Networks
Résumé
This research note documents the initial findings of an ongoing ethnographic study at a fire and emergency service. This particular organization has become a focus of attention because of its skilled coordination of handling large‐scale organized events in cooperation with a large number of other organizations, thereby increasing their reliability. First of all, we will introduce the case and our observations, then discuss our findings against the backdrop of high‐reliability theory. We use these findings to characterize high‐reliability networks.