Computational Simulation as an Organizational Prototyping Tool - Archive ouverte HAL
Communication Dans Un Congrès Année : 2019

Computational Simulation as an Organizational Prototyping Tool

Résumé

Abstract This case study deals with a redesign effort to face the overcrowding issue in an Emergency Department (ED). A multidiscinary group of healthcare professionals and engineers worked together to improve the actual processes. We integrate the simulation modeling in a human-centered design method. We use the simulation technique as a learning and experimentation tool into a design thinking process: the computational descrete event simulation helps explore the possibile scenarios to be prototyped. We used the simulation to create a virtual prototyping environment, to help the group start a safe ideation and prototyping effort. Virtual prototyping injected into the organizational context the possibility of experimenting. It represented a cognitive low-risk environment where professionals could explore possible alternative solutions. Upon those solutions, we developed organizational prototyping tools. Top management and head physicians gained confidence for a more grounded decision making effort and important choices of change management and investments have been made.

Dates et versions

hal-04602316 , version 1 (05-06-2024)

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Clio Dosi, Manuel Iori, Arthur Kramer, Matteo Vignoli. Computational Simulation as an Organizational Prototyping Tool. International Conference on Engineering Design, 2019, Delft, Netherlands. pp.1105-1114, ⟨10.1017/dsi.2019.116⟩. ⟨hal-04602316⟩
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