Cultural Influences on Brand Bonds: Exploring Brand Relationships Drivers and Forms in Latin America
Résumé
This study explores brand relationships from both affective and cognitive dimensions in Latin America. Grounded in cultural influences, we investigate the impact of brand anthropomorphism and love on brand relationships across four countries: Brazil, Colombia, Ecuador, and Peru. The results reveal that affective factors, fueled by strong brand affection, significantly enhance brand satisfaction, attachment, and trust. Furthermore, our study identifies cultural moderation, indicating that affective variables have a more pronounced effect on relationship forms in specific Latin American societies. These findings offer valuable insights for marketers seeking to cultivate brand relationships in this diverse and culturally rich region, emphasizing the importance of understanding cultural nuances.