The use of quality tools, concepts and methods to help the transition to Industry 4.0:On the way to Quality 4.0
Résumé
Quality is a key element in any company regardless of its sector of activity, location and size. It can be defined as the ability of a product or service to meet customer expectations and needs as well as legal and regulatory requirements. Quality can also be seen as a differentiating factor for the company and can help strengthen its reputation and credibility with customers and more generally with stakeholders. To achieve this, companies implement quality management systems, methods, tools and standards in order to ensure that products and services meet specified requirements. The enterprise 4.0 is a company that uses new technologies in an innovative and integrated way to improve its performance, flexibility and competitiveness. Enterprise 4.0 relies on advanced technologies such as artificial intelligence (AI), internet of things (IoT), advanced robotics, digital twins and simulation to optimize its production and management processes. The objective of this communication is firstly to analyse and assess the contributions and obstacles between Quality and Enterprise 4.0. Our aim is to set out some principles/advices in order to allow a relevant articulation between these two approaches. In our communication, we will also outline the new tasks of the quality manager to pilot this quality 4.0. Then we propose the first constituent elements of an explainable AI to facilitate the management of the quality in the process of transition to enterprise 4.0.
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