This research attempts to understand how guests on the Airbnb platform manage their emotions in this particular context. Airbnb rental offerings are characterized by diversity. Travellers must adapt to a wide variety of accommodations as well as hosts with divergent behaviors and motivations. To have a positive experience, users must abide by certain rules of feelings that they did not write. But, when they are unhappy, travellers have different ways of managing their emotions so that they don't lose face. This management is more or less important and depends notably on the situation of consumption. Based on the theory of emotional labor, this ethnographic, interactionist research attempts to understand how Airbnb guests manage to emotionally overcome certain problematic situations to allow them to have a pleasant experience.