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Communication Dans Un Congrès Année : 2023

Patient Experience to Understand the (Missed) Digitalization of Public Health Service

Le prisme de l'expérience patient pour comprendre la digitalisation (manquée) d'un service de santé public.

Résumé

Healthcare institutions and governments identify the digitalization of medical data as a major asset for healthcare. However, although many countries tried to implement a digital shared medical record, many encountered difficulties. Through the lens of the patient experience, this study aims to understand how pregnant women manage their health records and how they appropriate a new digital tool, called Mon Espace Santé, designed to store and share health documents. The research methodology features projective tools from the Design field (cultural probes) and explicitation interviews as a methodological response to understand how patients perceive value-in-exchange and value-in-use during their pregnancy. While there is real value in the exchange and use of the paper folder, this co-creation of value in the digital folder does not exist. Even worse, there is a destruction of value through the digital platform due to the lack of interest of the medical community over the platform.
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Dates et versions

hal-04355914 , version 1 (20-12-2023)

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Identifiants

  • HAL Id : hal-04355914 , version 1

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Jean-Philippe Rivière, Florence Jacob, Aurélie Girard. Patient Experience to Understand the (Missed) Digitalization of Public Health Service. AIM- Congrès 2023, May 2023, Dijon, France. ⟨hal-04355914⟩
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