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Article Dans Une Revue Public Management Review Année : 2022

Exploring user co-regulation of public services: insights from the Grenoble water user committee

Résumé

The co-production of public services by users and professionals has been the subject of much discussion. By contrast, we know little about how users engage in the regulation of co-produced services, a process we call co-regulation. Relying on the concept of civil regulation, our qualitative case study analysis of the Grenoble water services reveals three activities at play in co-regulation: information processing, standard-setting and modifying behaviours. Moreover, we highlight boundary conditions for co-regulation to be effective and contribute to value co-creation, namely an active civil society and strong relationships with local decision-makers.
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Dates et versions

hal-04315110 , version 1 (30-11-2023)

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Thomas Blanchet, Olivier Berthod, Carsten Herzberg. Exploring user co-regulation of public services: insights from the Grenoble water user committee. Public Management Review, 2022, 25 (7), pp.1408-1426. ⟨10.1080/14719037.2022.2026670⟩. ⟨hal-04315110⟩
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