Goal congruence and shopping motivation influence for in-store mobile app
Résumé
Purpose – Retailers can use their mobile app to send location-based advertisements to consumers in the store.
Goal congruence is an important driver for this type of ad’s effectiveness. However, evidence of goal
congruence influence on positive and negative outcomes and, in turn, on product purchase intention, is lacking.
Research also leaves out the moderating effect of shopping motivation and price promotion level. The paper
tests the impact of goal congruence on purchase intention through attitude to the ad and its intrusiveness, as
well as the moderating effect of shopping motivation and price promotion.
Design/methodology/approach – Two online experiments are conducted to investigate these effects. The
first experiment investigates the influence of goal congruence (i.e. low vs high) and the moderating effect of
shopping motivation (i.e. utilitarian vs hedonic) on attitudes to the ad, level of perceived intrusiveness and,
ultimately, purchase intention. The second experiment introduces the moderating effect of price promotion.
Findings – Goal congruence has a positive effect on attitude to the ad but no impact on intrusiveness. Goal
congruence and shopping motivation further have a significant effect on attitude to the ad, as well as on
purchase intention. Finally, no interaction effect of price promotion level is found.
Originality/value – This study tests the effect of goal congruence for in-store mobile apps on attitude
towards the ads and intrusiveness and ultimately purchase intention. It further tests the moderating effect of
shopping motivation (i.e. utilitarian vs hedonic) and price promotion level on these relationships