Giving the benefit of the doubt: Investigating the insurance-like effect of CSR in mitigating negative employee reactions to psychological contract breach - Archive ouverte HAL
Article Dans Une Revue Journal of Management Studies Année : 2023

Giving the benefit of the doubt: Investigating the insurance-like effect of CSR in mitigating negative employee reactions to psychological contract breach

Kenneth De Roeck
  • Fonction : Auteur
Nicolas Raineri
David A. Jones
  • Fonction : Auteur
Sabrina Scheidler
  • Fonction : Auteur

Résumé

Many studies document employees’ value-creating reactions to perceptions of their organization's corporate social responsibility (CSR) initiatives. Unknown, however, is whether perceived CSR can have value-protecting effects by mitigating employees’ negative responses when they believe the organization's other actions harm their interests, as proposed by theory on the insurance-like effect of CSR. In this respect, we develop hypotheses about the moderating role of CSR-based moral capital, such that higher levels mitigate the effect of psychological contract breach (PCB) on employees’ negative assessment of the organization (i.e., corporate hypocrisy) and associated value-eroding responses (i.e., lower loyal boosterism and higher turnover intentions). In Study 1, we use data from time-lagged employee surveys. In Study 2, we conduct two experiments in a causal-chain design. The findings support nuanced hypotheses from our theorized model and provide new insights that contribute to the broader CSR literature on value-protection and insurance-like effects, micro-CSR scholarship, and PCB research.
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Dates et versions

hal-04238140 , version 1 (27-06-2024)
hal-04238140 , version 2 (04-07-2024)

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Kenneth De Roeck, Nicolas Raineri, David A. Jones, Sabrina Scheidler. Giving the benefit of the doubt: Investigating the insurance-like effect of CSR in mitigating negative employee reactions to psychological contract breach. Journal of Management Studies, In press, ⟨10.1111/joms.13006⟩. ⟨hal-04238140v1⟩
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