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Article Dans Une Revue intelligent Information Management Journal Année : 2023

A Device to Improve Collaborative Practices of Sanitation Department Agents of a Territory: The Case of the Lamkansa District in Casablanca

Résumé

The aim of this article is to strengthen and improve the collaboration between professional agents of a service that manages one of the technical processes acting on a given territory by synchronizing the spatio-temporal dimensions including all agents assembled for the task. This proposal was tested in the Lamkansa neigh-borhood in Casablanca, Morocco. The employed approach is based GIS resources and on systemic analysis of communication present in a territory. We were in-spired by several methodological developments that carried multi-actor processes in land use planning. We focused our work on strengthening the collaboration between professionals – field agents and office agents – in the process of design and monitoring the liquid sanitation system. The device is based on geolocation and synchronous feedback of topological, geographical, and multimedia data re-lated to the liquid sanitation network. Thanks to a geo-collaborative, participative, and motivating logic, we reduced the management costs of the network and made it faster and more efficient by equally mobilizing another type of non-specialized actors (the inhabitants). This device uses spatial and temporal dimensions to con-solidate collaborative work tools through ICT and GIS technologies that thematize and exchange information collected in the field. Furthermore, this device raises great interest as it entails the concept of integration of several actors in a geo-collaborative mode while combining geomatics with communication and in-formation sciences.

Dates et versions

hal-03969311 , version 1 (02-02-2023)

Identifiants

Citer

Abdessalam Hijab, Hafida Boulekbache-Mazouz, Eric Henry. A Device to Improve Collaborative Practices of Sanitation Department Agents of a Territory: The Case of the Lamkansa District in Casablanca. intelligent Information Management Journal, 2023, 15 (01), pp.24-46. ⟨10.4236/iim.2023.151003⟩. ⟨hal-03969311⟩
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