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Journal Articles Journal of Retailing and Consumer Services Year : 2020

Brand preference in the face of control loss and service failure: The role of the sound of brands

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hal-03513414 , version 1 (05-01-2022)

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Jamel Khenfer, Caroline Cuny. Brand preference in the face of control loss and service failure: The role of the sound of brands. Journal of Retailing and Consumer Services, 2020, 55, pp.102132. ⟨10.1016/j.jretconser.2020.102132⟩. ⟨hal-03513414⟩
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