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Journal Articles International Journal of Hospitality Management Year : 2019

What moderates the influence of extremely negative ratings? The role of review and reviewer characteristics

Raffaele Filieri
Elisabetta Raguseo

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hal-03511270 , version 1 (04-01-2022)

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Raffaele Filieri, Elisabetta Raguseo, Claudio Vitari. What moderates the influence of extremely negative ratings? The role of review and reviewer characteristics. International Journal of Hospitality Management, 2019, 77, pp.333-341. ⟨10.1016/j.ijhm.2018.07.013⟩. ⟨hal-03511270⟩
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