Using serious games to manage knowledge and competencies: The seven-step development process
Résumé
This article explores how serious games improve
knowledge and competencies management in the context of
human resources management. The exploratory research,
based on the conceptual framework of the SECI model from
Nonaka, analyzes the performances of three serious games
developed in 3 different financial companies, from France,
USA and India. These three case studies will help to define
a 7-step development process of a knowledge and competencies
management serious game. The banking sector has interesting
characteristics for this study, some of the associated
knowledge being both very standardized and also highly heterogeneous.
It will be shown that serious games contribute
significantly to improve Bsocialization^, Bexternalization^,
Bcombination^, and Binternalization^ of knowledge and that
they promote benchmarking throughout the company.