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Communication Dans Un Congrès Année : 2020

Lean supply chain and designing a customer-oriented dashboard: the case of an aerospace company

Résumé

This paper focuses on a firm specializing in aeronautical seals, a company of the Hutchinson group. Boosted by one of its main customers, Airbus, this company has offered an innovative approach based on a reflection in terms of a customer-oriented dashboard. This executive dashboard summarizes several data through weekly and monthly indicators and also provides an analysis of causes of delay with a future outlook for service rate and an action plan. On the basis of this experience, offering a wealth of learning opportunities, we show how this company set up this strategic lean management tool to become a proactive supplier. This tool has since been acclaimed and has been the subject of many congratulations from several customers.
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Dates et versions

hal-03376944 , version 1 (13-10-2021)

Identifiants

  • HAL Id : hal-03376944 , version 1

Citer

Hervé Lanotte, Antonio Ferreira, Pauline Brisset. Lean supply chain and designing a customer-oriented dashboard: the case of an aerospace company. The 13th IEEE international conference on Logistics and Supply Chain Management, Dec 2020, Fès, Morocco. ⟨hal-03376944⟩
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