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Chapitre D'ouvrage Année : 2017

Computer-Mediated Trust in Self-interested Expert Recommendations

Résumé

Important decisions are often based on a distributed process of information processing , from a knowledge base that is itself distributed among agents . The simplest such situation is that where a decision-maker seeks the recommendations of experts. Because experts may have vested interests in the consequences of their recommendations, decision-makers usually seek the advice of experts they trust . Trust, however, is a commodity that is usually built through repeated face time and social interaction , and thus cannot easily be built in a global world where we have immediate internet access to a vast pool of experts. In this article, we integrate findings from experimental psychology and formal tools from Artificial Intelligence to offer a preliminary roadmap for solving the problem of trust in this computer-mediated environment. We conclude the article by considering a diverse array of extended applications of such a solution.
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Dates et versions

hal-03092766 , version 1 (05-12-2021)

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Jonathan Ben-Naim, Jean-François Bonnefon, Andreas Herzig, Sylvie Leblois, Emiliano Lorini. Computer-Mediated Trust in Self-interested Expert Recommendations. Stephen J. Cowley; Frédéric Vallée-Tourangeau. Cognition Beyond the Brain: Computation, Interactivity and Human Artifice, Springer, pp.233-250, 2017, 978-3-319-49115-8. ⟨10.1007/978-3-319-49115-8_12⟩. ⟨hal-03092766⟩
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