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Communication Dans Un Congrès Année : 2020

Design-for-cost-and-environment: ontological analysis and comparison of service representation approaches

Marcel Villanueva
Bernard Yannou
Yann Leroy
François Cluzel
Marc Vautier
  • Fonction : Auteur
Samuli Vaija
  • Fonction : Auteur

Résumé

Brought by the need for competent approaches to assess the financial cost and environmental impact towards service design-for-cost-and-environment, this paper investigates on the following service representation approaches: Service Blueprinting, Process Chain Network, Business Process Model & Notation, and Customer Journey Mapping. An ontological analysis further compares their similarities and differences. Lastly, a table summarizes the findings, were further insights could be drawn to help service companies be more aware of both their spending and ecological responsibility.

Dates et versions

hal-03035786 , version 1 (02-12-2020)

Identifiants

Citer

Marcel Villanueva, Bernard Yannou, Yann Leroy, François Cluzel, Marc Vautier, et al.. Design-for-cost-and-environment: ontological analysis and comparison of service representation approaches. 16th International Design Conference - DESIGN 2020, Oct 2020, Dubrovnik, Croatia. pp.2197-2206, ⟨10.1017/dsd.2020.130⟩. ⟨hal-03035786⟩
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