Influence of virtual agent politeness behaviors on how users join small conversational groups
Résumé
their daily lives and may therefore also play an important role
in human-agent interactions. This study considers the impact of
politeness behaviors made by a virtual agent, already in a small
face-to-face conversational group with another agent, on a human
participant as they approach to join it in a virtual environment
displayed on a monitor. The agent uses five verbal and nonverbal
politeness strategies, ranging from indirect and implicit to direct
and explicit, in an attempt to influence the participant to join the
group at an inconvenient location, which requires more time and effort
than a direct route that would ignore the invitation of the agent.
In addition to assessing the success of the strategies at influencing
participant behavior, the participants’ perception of the agent’s persuasive
behavior is assessed in relation to clarity, face loss, positive
face, and negative face. Based on results from a within-subjects
experiment with 30 participants, we found that more direct and
explicit politeness strategies have a higher level of success when
requesting a participant to join a small group at an inconvenient
location, but sometimes negatively impact their perception of the
agent. A positive politeness strategy was found to be the most
effective for both persuasive success and maintaining a positive
impression of the agent.
Fichier principal
2020_Secondment_Catherine_Paper__FINAL__CAMERA_READY.pdf (2.79 Mo)
Télécharger le fichier
Origine | Fichiers produits par l'(les) auteur(s) |
---|
Loading...