The role of green human resource management in driving hotel’s environmental performance: Interaction and mediation analysis
Résumé
Previous studies have paid little attention to the links between green human resource management (GHRM) and
environmental performance, especially examining an interaction and mediation analysis in the hospitality
management. Therefore, the study bridges this research gap by extending the Ability-Motivation-Opportunity
theory to explore the direct, indirect, and interactive roles of GHRM practices. A survey of 220 respondents at
hotels suggests that: (1) training and employee involvement are critical tools in directly stimulating employee
commitment and organisational citizenship behaviour towards the environment (OCBE), and hotels’ environmental
performance; (2) OCBE plays an essential role in mediating the effects of training and performance
management on environmental performance; and (3) the vital interaction of training and employee involvement
significantly strengthens environmental performance. However, unexpected results are found: (1) performance
management is an unimportant consideration in analysis of direct and interactive influences and (2) employee
environmental commitment does not mediate the GHRM-environmental performance relationship.