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Article Dans Une Revue Information and Management Année : 2019

Smartphone use during the leisure theme park visit experience: The role of contextual factors

Résumé

Recent studies indicate the increasingly important role of smartphones in the customer experience. This research proposes and empirically validates a conceptual framework capturing the influence of five contextual factors on the types and intensity of smartphone use and therefore on the leisure experience during a theme park visit. A mixed research protocol combining an ethnographic approach, leisure experience narratives, and phenomenological interviews is constructed. Because of the secluded nature of theme parks, smartphones play a key role during downtime periods and thus allow visitors to enhance their leisure experience through relational and hedonic use.
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Dates et versions

hal-02545056 , version 1 (16-04-2020)

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Citer

Valentina Kirova, Tan Vo-Thanh. Smartphone use during the leisure theme park visit experience: The role of contextual factors. Information and Management, 2019, 56 (5), pp.742-753. ⟨10.1016/j.im.2018.11.008⟩. ⟨hal-02545056⟩
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