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Journal Articles European Review of Service Economics and Management Year : 2019

The new go-between services

Les nouveaux services d’intermédiation

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Abstract

The Internet has brought to life a new kind of service firm that no longer delivers its own services but instead connects consumers to other individuals who can solve their problems. Little is known about the services actually delivered by these sharing platform-firms and how they control the service quality delivered by private individuals. This paper presents results from a study of 47 peer-to-peer hospitality platforms operating in France.
Internet a permis l’émergence d’un nouveau type d’entreprises qui ne fournissent plus elles-mêmes les services qui leur sont demandés, mais connectent les consommateurs à des particuliers-fournisseurs afin qu’ils répondent à leurs besoins. Cette étude menée sur 47 plateformes d’hébergement collaboratif actives en France, porte sur les services réellement fournis par ces plateformes et la manière dont elles parviennent à maîtriser la qualité de service fournie par des particuliers.
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Dates and versions

hal-02430442 , version 1 (07-01-2020)

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Daisy Bertrand, Pierre‐yves Leo, Jean Philippe. The new go-between services: Peer-to-peer sharing platforms in hospitality services. European Review of Service Economics and Management, 2019, European Review of Service Economics and Management Revue européenne d’économie et management des services 2019 – 2, n° 8 varia, 2019 – 2 (n° 8), pp.17-53. ⟨10.15122/isbn.978-2-406-09862-1.p.0017⟩. ⟨hal-02430442⟩
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