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Communication Dans Un Congrès Année : 2013

The development of a community maturity model

Résumé

Knowledge is considered as a strategic resource in the current economic age. Strategies, practices and tools for enhancing Knowledge Sharing and Knowledge Management (KM) in general became one key issue for organizations. Despite the demonstrated role of communities in sharing, capturing and creating knowledge, the literature is still missing standards for assessing their maturity. Even if, several knowledge-oriented maturity models are provided at the enterprise level, few are focusing on communities as a mechanism for organizations to manage knowledge. This paper proposes a new Community Maturity Model (CoMM) that was developed during a series of Focus Group meetings with professional KM experts. This CoMM assesses members' participation and collaboration, and the KM capacity of any community. The practitioners were involved in all stages of the maturity model's development in order to maximize the resulting model's relevance and applicability. The model was piloted and subsequently applied within a Chief Knowledge Officers (CKO) professional association, as a community. This paper reports on the development the initial version of CoMM and the associated method to apply it.
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Dates et versions

hal-02402536 , version 1 (10-12-2019)

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  • HAL Id : hal-02402536 , version 1

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Imed Boughzala, Ikram Bououd. The development of a community maturity model. KMIKS '13 : International Conference on Knowledge Management, Information and Knowledge Systems, Apr 2013, Hammamet, Tunisia. ⟨hal-02402536⟩
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