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Article Dans Une Revue Technovation Année : 2020

Internet of Things devices appropriation process : the Dynamic Interactions Value Appropriation (DIVA) framework

Résumé

This research aims at exploring IoT devices appropriation process from a consumer's perspective. Using qualitative interviews on smart watches consumers, we identify four various stages of the appropriation process: symbolic appropriation, exploration, use construction and stabilization. Through the DIVA framework, our results show that the appropriation process is a dynamic phenomenon relying on both specific interactions and value type, linked to IoT devices characteristics. This research gives a better understanding of IoT devices consumers' appropriation process, enabling the identification for companies of variables for actions to improve it.
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hal-02376414 , version 1 (21-07-2022)

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Paternité - Pas d'utilisation commerciale

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Lamya Benamar, Christine Balagué, Zeling Zhong. Internet of Things devices appropriation process : the Dynamic Interactions Value Appropriation (DIVA) framework. Technovation, 2020, 89, pp.102082. ⟨10.1016/j.technovation.2019.06.001⟩. ⟨hal-02376414⟩
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