The Devil lies in details! : How crises build up within organizations - Archive ouverte HAL Accéder directement au contenu
Article Dans Une Revue Journal of Contingencies and Crisis Management Année : 2009

The Devil lies in details! : How crises build up within organizations

Résumé

In this paper, we show that crises result from the combination of two parallel cumulative processes: first, an undercurrent accumulation of organizational imperfections that lay a favourable ground for crises to occur and second, the development of a growing ignorance that keeps managers blind to the presence of these imperfections. The central idea is to demonstrate that organizational imperfections are allowed to build up and grow into vulnerabilities because they are not noticed or taken into consideration. This managerial ignorance is described as a self-nourishing retreat from reality that decreases leaders’ ability to pay sufficient attention to the increasing process of accumulation of imperfections and vulnerabilities. A case study in a French chain of supermarket is used to illustrate this process of crisis.
Fichier non déposé

Dates et versions

hal-02311859 , version 1 (06-12-2019)

Identifiants

  • HAL Id : hal-02311859 , version 1

Citer

Christophe Roux-Dufort. The Devil lies in details! : How crises build up within organizations. Journal of Contingencies and Crisis Management, 2009, 17 (1), pp.4-11 P. ⟨hal-02311859⟩

Collections

EMLYON
26 Consultations
0 Téléchargements

Partager

Gmail Mastodon Facebook X LinkedIn More