The linguistic and interactional factors impacting recognition and dispatch in emergency calls for out-of-hospital cardiac arrest: a mixed-method linguistic analysis study protocol - Archive ouverte HAL Accéder directement au contenu
Article Dans Une Revue BMJ Open Année : 2017

The linguistic and interactional factors impacting recognition and dispatch in emergency calls for out-of-hospital cardiac arrest: a mixed-method linguistic analysis study protocol

Marine Riou
Stephen Ball
  • Fonction : Auteur
Teresa A Williams
  • Fonction : Auteur
Austin Whiteside
  • Fonction : Auteur
Kay L O’halloran
  • Fonction : Auteur
Janet Bray
  • Fonction : Auteur
Gavin D Perkins
  • Fonction : Auteur
Peter Cameron
  • Fonction : Auteur
Daniel M Fatovich
  • Fonction : Auteur
Madoka Inoue
  • Fonction : Auteur
Paul Bailey
  • Fonction : Auteur
Deon Brink
  • Fonction : Auteur
Karen Smith
  • Fonction : Auteur
Phillip Della
  • Fonction : Auteur
Judith Finn
  • Fonction : Auteur

Résumé

Introduction Emergency telephone calls placed by bystanders are crucial to the recognition of out-of-hospital cardiac arrest (OHCA), fast ambulance dispatch and initiation of early basic life support. Clear and efficient communication between caller and call-taker is essential to this time-critical emergency, yet few studies have investigated the impact that linguistic factors may have on the nature of the interaction and the resulting trajectory of the call. This research aims to provide a better understanding of communication factors impacting on the accuracy and timeliness of ambulance dispatch. Methods and analysis A dataset of OHCA calls and their corresponding metadata will be analysed from an interdisciplinary perspective, combining linguistic analysis and health services research. The calls will be transcribed and coded for linguistic and interactional variables and then used to answer a series of research questions about the recognition of OHCA and the delivery of basic life-support instructions to bystanders. Linguistic analysis of calls will provide a deeper understanding of the interactional dynamics between caller and call-taker which may affect recognition and dispatch for OHCA. Findings from this research will translate into recommendations for modifications of the protocols for ambulance dispatch and provide directions for further research.
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Dates et versions

hal-01915848 , version 1 (08-11-2018)

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Marine Riou, Stephen Ball, Teresa A Williams, Austin Whiteside, Kay L O’halloran, et al.. The linguistic and interactional factors impacting recognition and dispatch in emergency calls for out-of-hospital cardiac arrest: a mixed-method linguistic analysis study protocol. BMJ Open, 2017, 7:e016510, ⟨10.1136/bmjopen-2017-016510⟩. ⟨hal-01915848⟩
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