Today, organizations have become more and more complex which has complicated the decision making process. However, with the technological advances and the evolution of collaboration technologies, industrial companies wish to benefit from it, in order to accelerate the interventions of the specialists of maintenance on the sites and to reduce the time inactivity of their equipment. As a result, this makes it possible to envisage keeping them at a distance without necessarily having locally qualified staff. Indeed, these situations require the rapid and effective intervention of experts, who are not basically available. Furthermore, in this work we propose a new service oriented approach which is essentially based on mobiles agents.