Exploring the influence of Social software on Business Process Management
Résumé
Social software (SS) is all around us now. It has received much attention in the academia and industry due to many success stories. When the social software movement emerged, along with it came a new way of building context. Sure, there were plenty of services built to connect people in new ways around topics, social BPM (SBPM) is one example. SBPM fuses business process management (BPM) practices with social networking applications and SS principles. Enhancing the enterprise performance and process’s improvement was behind this fusion. Yet, the benefits of SS were less integrated into the BPM and some of them continue to be largely excluded. So the first aim of this paper is to tighten and give an overview about SBPM roots and principles from one side. And from the other side, to investigate the principles of SS which proved that the success of SS is based on four important principles identified in research. The second aim of this paper is to analyze and make a comparative study of current SBPM approaches according to our classification criteria in order to identify the gaps. Then we will suggest ideas on how to improve the integration of social software and BPM.