Applying Service Management Concepts to Enhance the Customer Experience in Retailing - Archive ouverte HAL Accéder directement au contenu
Chapitre D'ouvrage Année : 2014

Applying Service Management Concepts to Enhance the Customer Experience in Retailing

Alison Dean
  • Fonction : Auteur
Fichier non déposé

Dates et versions

hal-01637854 , version 1 (18-11-2017)

Identifiants

  • HAL Id : hal-01637854 , version 1

Citer

Alison Dean, Sylvie Rolland. Applying Service Management Concepts to Enhance the Customer Experience in Retailing. Customer Experience Management: Enhancing Experience and Value Through Service Management, 2014. ⟨hal-01637854⟩
37 Consultations
0 Téléchargements

Partager

Gmail Mastodon Facebook X LinkedIn More