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Book Sections Year : 2014

An Ecosystem for Customer Experience Management

A. Cuadra-Sanchez
  • Function : Author
M. Cutanda-Rodriguez
  • Function : Author
A. Aurelius
  • Function : Author
K. Brunnstrom
  • Function : Author
J. E. Lopez De Vergara
  • Function : Author
M. Varela
  • Function : Author
J. K. Laulajainen
  • Function : Author
A. Morais
  • Function : Author
A. Cavalli
  • Function : Author
A Mellouk
  • Function : Author
CIR
B. Augustin
  • Function : Author
CIR
I. Perez-Mateos
  • Function : Author

Abstract

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Dates and versions

hal-01567707 , version 1 (24-07-2017)

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  • HAL Id : hal-01567707 , version 1

Cite

A. Cuadra-Sanchez, M. Cutanda-Rodriguez, A. Aurelius, K. Brunnstrom, J. E. Lopez De Vergara, et al.. An Ecosystem for Customer Experience Management. A. Mellouk and A. Cuadra-Sanchez. Quality of Experience Engineering for Customer Added Value Services: From Evaluation to Monitoring, ISTE/Wiley, pp.11-30, 2014. ⟨hal-01567707⟩

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