Before or during visit, what is the best moment to train customers to their roles? A study of the influence of customer training on purchase amount and trust. - Archive ouverte HAL Access content directly
Conference Papers Year : 2017

Before or during visit, what is the best moment to train customers to their roles? A study of the influence of customer training on purchase amount and trust.

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hal-01546587 , version 1 (24-06-2017)

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  • HAL Id : hal-01546587 , version 1

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Lionel Nicod, Sylvie Llosa. Before or during visit, what is the best moment to train customers to their roles? A study of the influence of customer training on purchase amount and trust.. Frontiers, 2017, New York, United States. ⟨hal-01546587⟩
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