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Communication Dans Un Congrès Année : 2015

Inter-organizational Public e-Service Development: Emerging Lessons from an Inside-Out Perspective

Marie-Therese Christiansson
  • Fonction : Auteur
  • PersonId : 995646
Karin Axelsson
  • Fonction : Auteur
  • PersonId : 994114
Ulf Melin
  • Fonction : Auteur
  • PersonId : 994115

Résumé

E-service development has grown to become a daily practice in most public organizations as a means for realizing digital agendas and e-government initiatives on different levels (local, regional, national and transnational governmental levels). Public e-service development is often an inter-organizational (IO) effort with multiple actors and organizations involved in the multi-faceted dimensions of design, development and delivery decisions. Still, there is a lack of research focusing on IO public e-service development practices in particular. In order to address this lack we elaborate on reported challenges and their implications for IO public e-service development in practice. By returning to two empirical cases of IO public e-service development, the IO dimension is evolved. Our purpose is to highlight challenges in IO public e-service development with implications for research and practice. Findings are presented as eight emerging lessons learned from an inside-out perspective related to phases in IO public e-service development processes.
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hal-01412250 , version 1 (08-12-2016)

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Marie-Therese Christiansson, Karin Axelsson, Ulf Melin. Inter-organizational Public e-Service Development: Emerging Lessons from an Inside-Out Perspective. 14th International Conference on Electronic Government (EGOV), Aug 2015, Thessaloniki, Greece. pp.183-196, ⟨10.1007/978-3-319-22479-4_14⟩. ⟨hal-01412250⟩
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