A double-loop learning system for knowledge transfer and reuse in groups: application of a roadmapping approach
Résumé
This paper studies the problems of knowledge transfer and operational reuse in distributed organisations. These issues can be summarised by the inherent contradiction between "detecting and boosting local innovation" (so that group learns from its entities) and "coding, standardising and transferring good practices and organisational capabilities" (so as group teaches its entities). This paper enlists theoretical mechanisms to solve this 'learner/teacher' duality. Then, an IT framework is proposed to manage and assess locally and globally this organisational learning, illustrated by its use in an automotive supplier group. Finally, new developments are made to make the learning system more sustainable.