Synchronization between human resources in Home Health Care context
Résumé
This paper deals with the scheduling and routing problem in a Home Health Care structure, when synchronization is needed between two types of human resources, and time windows are considered for patients and caregivers. Our objective is to minimize the total waiting time of caregivers between patients. We give a mathematical formulation of this problem as a mixed integer linear program. We present some experiments in order to analyze the execution time and test the capability of the MILP to solve the problem in real cases, within reasonable execution times, to measure the impact of the proportion of synchronized visits, and to analyze the average workload of an operator.