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Communication Dans Un Congrès SITIS '12 : The 8th International Conference on Signal-Image Technology & Internet Systems Année : 2012

Quality of experience as a selection criterion for web services

Résumé

QoS indicators are commonly used when selecting Web Services (WSs) between different providers. However, typical QoS parameters do not reflect the subjective 'performance' perceived by the end-users of the service, commonly called the Quality of Experience (QoE) of the service. In this paper, we describe a novel approach for using the QoE as a criterion for WS selection, including an analysis of the different influence factors affecting the perceived quality and a methodology for measuring QoE and establishing a correlation model between QoS/QoE. Furthermore, some real experiments with a set of end-users have been performed and interesting results illustrated.

Domaines

Web
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Dates et versions

hal-00772763 , version 1 (11-01-2013)

Identifiants

Citer

Felipe Lalanne Rojas, Ana Rosa Cavalli, Stephane Maag. Quality of experience as a selection criterion for web services. SITIS '12 : The 8th International Conference on Signal-Image Technology & Internet Systems, Nov 2012, Sorrento, Italy. pp.519-526, ⟨10.1109/SITIS.2012.81⟩. ⟨hal-00772763⟩
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