Telehealth: towards a global industrial engineering framework based on value creation for healthcare systems design
Résumé
Industrial Engineering tools can be used to help design new organisational processes in the healthcare context. In this article, we propose a new multi-scalar method of value creation to design processes. This method focuses on the systemic approach and the concept of value creation taking into account multi-stakeholder and multi-criteria aspects. This method is applied to a major organisational change: the increasing use of telehealth. A first application is discussed regarding the telehealth experience named Télégéria at the Georges-Pompidou European Hospital of Paris.
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