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Article Dans Une Revue Journal of Knowledge Management Practice Année : 2010

Knowledge sharing in change management : a case study in the French railways company

Résumé

This paper describes a project to represent and share tacit change management knowledge. Based on an ontology, this project enables French Railways Company (SNCF)'s project managers to share their know-how through an IT device called "knowledge server". This paper contains two kinds of contributions. The first contribution is the ontology itself. The second contribution is methodological. By describing the ontology's design process, based on a study of project managers' practices, the paper indicates how to build an ontology that refers to tacit knowledge, to human professional know-how.
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Dates et versions

hal-00524414 , version 1 (07-10-2010)

Identifiants

  • HAL Id : hal-00524414 , version 1

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Anne Remillieux, Claire Petitmengin, Jean-Louis Ermine, Christian Blatter. Knowledge sharing in change management : a case study in the French railways company. Journal of Knowledge Management Practice, 2010, 11 (2). ⟨hal-00524414⟩
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