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Communication Dans Un Congrès Année : 2008

Proposal of a system of indicators to measure performance of problem solving process in design

Résumé

Evaluation of performance is of great interests for companies wishing to increase their competitiveness. There can be several ways to evaluate performance, globally on the company level, or individually for each of the company processes. Problem solving is one of the key stakes in inventive design, and presents as particularity to be hardly manageable. Due to its particularities, the question of evaluation of performance for problem resolution in design remains. In this article, a proposal is done to understand the role of different inductors on this performance. To reach this goal a methodology to build a system of inductors is described ; a list of indicators is then defined in order to propose a dashboard for problem resolution process. The objective of the authors is to capitalize enough experiments to model the role of inductors on performance. A first part of the article will be dedicated to the definitions of the different concepts : performance and problem resolution in design (in this article, the studied design process is inventive design process). A second part will depict the followed methodology to build the system of inductors and their indicators, as a last part will briefly present one capitalized experiment.

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Dates et versions

hal-00341021 , version 1 (24-11-2008)

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  • HAL Id : hal-00341021 , version 1

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Nicolas Maranzana, Sébastien Dubois, Nathalie Gartiser, Emmanuel Caillaud. Proposal of a system of indicators to measure performance of problem solving process in design. International Design Conference - DESIGN 2008, May 2008, Dubrovnik, Croatia. pp.NA. ⟨hal-00341021⟩
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