From ventriloquism to high reliability: Object of activity and figures’ significance - Archive ouverte HAL Access content directly
Conference Papers Year :

From ventriloquism to high reliability: Object of activity and figures’ significance

(1) , (1)
1

Abstract

This paper presents the results of a communicational study of High Reliability Organizations (HRO). Starting from a gap in the HRO literature, we seek to deepen the understanding of communicational nature of interactions within HROs. In particular, we contribute to the question related to the track: What forms of talk do we find in organizational practice, and how do they differ in shaping and constituting organizational phenomena in our study of reliability? We draw on the concept of ventriloquism (Cooren, 2010) and examine its impact and importance on the production of high reliability. We base our work on two empirical case studies. The first concerns heavy handling activity in a naval defense industry, and the second concerns the care provided to demented patients in a short-term geriatric ward. We use actor network theory, or ANT (Latour, 2005), to build an original analysis framework of ventriloquism that qualifies the figures in terms of “actor”, “actant” or “object.” Through a comparative approach, we show that ventriloquism can serve or disserve the high reliability of an organization. Specifically, we demonstrate that the nature of the object of activity (Engeström, 1987) is a crucial element for the relevance of ventriloquism. We describe the impact of ventriloquism on HROs and build a preliminary typology of talk practices that foster it. We conclude by discussing the theoretical, methodological and practical contributions of our research.
Fichier principal
Vignette du fichier
From ventriloquism to high reliability - Object of activity and figures’ significance.pdf (354.98 Ko) Télécharger le fichier
Origin : Files produced by the author(s)
Loading...

Dates and versions

hal-01230865 , version 1 (19-11-2015)

Licence

Copyright

Identifiers

  • HAL Id : hal-01230865 , version 1

Cite

Jérémy Eydieux, Cédric Raimondeau. From ventriloquism to high reliability: Object of activity and figures’ significance. 31st EGOS Colloquium, Jul 2015, Athens, Greece. ⟨hal-01230865⟩
241 View
132 Download

Share

Gmail Facebook Twitter LinkedIn More