Evolution of Logistics Services Portfolio offered in Last-Mile Delivery of the Case Study of Urban Logistics Space (ULS) of Cordeliers in Lyon (France): a work in progress Work in Progress
Résumé
This work in progress investigates the evolution of logistics services in last-mile delivery, specifically in the Urban Logistics Space (ULS) of Cordeliers in Lyon, France. The study explores the current logistics services offered, their advantages and disadvantages, and the needs of existing and potential users. A longitudinal study was conducted using a qualitative method with semi-structured interviews. Key informants included direct stakeholders such as funders, facilitators, operators, existing users, and potential users. Interviews were conducted in 2017 (3 interviews) and 2023 (4 interviews). Data analysis utilized NVivo, employing thematic and content analysis. Key findings reveal a diverse portfolio of logistics services emphasizing operational, technical, relational, included restrictions, and value-added services. Advantages encompass economic, social, environmental, and service aspects.
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