This reports proposes a set of Key Performance Indicators (KPIs) to allow the assessment of the provisionof access to ACTRIS services in both quantitative and qualitative manner. While ACTRIS aims at offeringhigh quality services to wide user communities, a monitoring system is essential to assess the performanceof service provision and improve the access process in order to ensure efficiency and effectivenesstowards the users. This milestone addresses and describes the KPIs that may be used as input for theAccess Management Plan (AMP), to be established during the ACTRIS Implementation phase, in order tosupport the user strategy with optimal provision of access to an adequate portfolio of services neededand to guide the future access activities in the operational phase.