ACTRIS IMP D6.2: Report on the ACTRIS support system
Résumé
This document provides a detailed report of the tools and practices to establish, feed and maintain atrusting relationship between ACTRIS, its facilities and the users. An effective system for interacting withusers and supporting them is designed and implemented to increase user engagement and reinforce theuser-centric approach for access and service development affirmed in the ACTRIS user strategy, keepingusers’ needs at the forefront of every interaction.